KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q141481: Radius Video Driver Causes General Protection Fault

Article: Q141481
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.00
Operating System(s): 
Keyword(s): 
Last Modified: 07-DEC-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Wine Guide for Windows, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you play a video from Microsoft Isaac Asimov's Ultimate Robot or Microsoft
Wine Guide, you receive the following error message:

  MMTASK caused a General Protection Fault in module GDI.EXE

If you then click Close, you receive the following error message:

  MCI Error: The Device Driver Is Not Ready


CAUSE
=====

Some Radius video display drivers may cause these symptoms. These drivers
include the following:

- Radius SVGA Multiview 800 x 600, 256 color

- Radius SVGA Multiview 1024 x 768, 256 color (small font)

- Radius SVGA Multiview 1024 x 768, 256 color (large font)

RESOLUTION
==========

To resolve this problem, use either of the following methods:

Method 1
--------

Contact Radius technical support and obtain an updated video driver.

Method 2
--------

NOTE: This does not apply to Wine Guide, which requires a 256-color driver.

Change the video display resolution to Standard VGA. This is the 640 x 480,
16-colors (Svga.drv) driver included with Microsoft Windows.

If you are using 256 colors or more for your monitor display, you may want to
lower your video colors to 16.

For more information about how to change your video display properties in
Windows, see your Windows printed documentation or online Help.

STATUS
======

The products included here are manufactured by vendors independent of Microsoft;
we make no warranty, implied or otherwise, regarding these products' performance
or reliability.

MORE INFORMATION
================

Changing the video display driver to the Standard VGA driver is a useful step in
helping to isolate and determine problems associated with your currently
installed video card driver.

Your video display driver may require an upgrade from the manufacturer.

REFERENCES
==========

Radius Technical Support: (408) 541-5700

Additional query words: multi media multimedia multi-media mmtitles kbmm

======================================================================
Keywords          :  
Technology        : kbHomeProdSearch kbWine100
Version           : 1.00

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.