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Q141455: Problems Installing Visio Technical 4.0 from CD-ROM

Article: Q141455
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): win95 appscomp kbAppCompatibility
Last Modified: 28-JUL-2001

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you try to install Visio Technical version 4.0, standard or Business
Edition, in Windows 95, you may receive the following error message:

  Setup Has Encountered a Problem Please report File='COMMON\LIST1.C' Line =
  1052 To Microsoft Product Support Services Report.

Note that this error message is generated by the Visio Technical Setup program,
not by Windows 95.


CAUSE
=====

According to Visio Technical Support, the error occurs because the CD-ROM drive
is using real mode drivers.

RESOLUTION
==========

To work around this problem, use any one of the following methods:

- Install protected-mode drivers for the CD-ROM drive if protected- mode
  drivers are available.

- Copy the Install folder from the Visio Technical CD-ROM to a folder on a
  local or network drive and then run Setup.exe from that folder. This method
  bypasses the CD-ROM drive altogether and should result in a successful
  installation. After Setup is finished, delete the Install folder from the
  local or network drive.

- The Visio Technical 4.0 package may contain both a CD-ROM and floppy disks.
  If floppy disks are included, run Setup from the floppy disks.

MORE INFORMATION
================

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

======================================================================
Keywords          : win95 appscomp kbAppCompatibility 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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