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Q141297: Unable to Print after Installing French Service Pack 2

Article: Q141297
Product(s): Microsoft Windows NT
Version(s): 3.51
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 3.51 
- Microsoft Windows NT Server version 3.51 
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SYMPTOMS
========

After installing the French Service Pack 2 on a French Microsoft Windows NT 3.51
computer connected to a Hewlett-Packard printer, you may be unable to print and
receive the following error message:

  Impossible to access the printer.

  Make sure that your printer is properly connected and use the Control Panel to
  verify that the printer is properly set up.

RESOLUTION
==========

To resolve the problem:

- Install French Service Pack 3 for French Windows NT.

  -or-

- Expand the HPPCL5MS.DL_ file from the Windows NT 3.51 compact disc to the
  \SystemRoot\SYSTEM32\SPOOL\DRIVERS\W32X86\1\HPPCL5MS.DLL.

STATUS
======

Microsoft has confirmed this to be a problem in Service Pack 2 for the French
Windows NT. This problem was corrected in the latest Windows NT French Service
Pack. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: prodnt

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search
Version           : 3.51

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