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Q141238: Remote Network Monitor Agents Information Not Available

Article: Q141238
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.1,1.2
Operating System(s): 
Keyword(s): kbnetwork smsnetmon
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.1, 1.2 
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SYMPTOMS
========

When you attempt to find all remote Network Monitor agents across routers in
Systems Management Server Administrator User Interface (SMS Admin UI), the
remote agents information is not available.

CAUSE
=====

This problem occurs due to one or all of following:

- The multicast forwarding option on the router is not enabled

- Recent computer inventory of the client computer does not have the network
  monitor agent running for its current state.

WORKAROUND
==========

To work around the problem, do one or all of the following:

- Configure the router for multicast packets to pass through the router. The
  router may be allowing only IP and IPX packets to pass.

- For remote network monitoring, manually enter the computer name or network
  address of the client computer in Network Monitor.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.1. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
================

The SMS Admin UI runs a query against the database to find computers with the
Network Monitor Agent current status as "Running." The Network Monitor user
interface is invoked with a command line parameter of the computer name
detected.

In Network Monitor, an "Identify Network Monitor users" option is available. This
option sends a series of multicast packets to all NetBIOS- enabled systems that
have the Network Monitor agent installed. After detecting all the Network
Monitor agents, a list of the agents is displayed.


Additional query words: prodsms

======================================================================
Keywords          : kbnetwork smsnetmon 
Technology        : kbSMSSearch kbSMS110 kbSMS120
Version           : winnt:1.1,1.2

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