KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q141187: User Must and Cannot Change Password

Article: Q141187
Product(s): Microsoft Windows NT
Version(s): 3.5 3.51 4.0
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server versions 3.5, 3.51, 4.0 
- Microsoft Windows NT Workstation version 4.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

Under User Properties in User Manager for Domains, it is possible to set User
Must Change Password at Next Logon and User Cannot Change Password checked at
the same time. Thus, the user will be prompted to change his password but then
will get the error message:

  Unable to change the password on this account.
  Please consult your system administrator.

CAUSE
=====

In User Manager for Domains under Policies/Account if the Maximum Password Age
expires and User Cannot Change Password is checked, you will see these boxes
checked at the same time, User Must change Password at Next Logon and User
Cannot Change Password. Since these options exclude each other it should not be
possible for both of them to be selected.

WORKAROUND
==========

Have the administrator go into User Manager for Domains; Policies - Account and
set the Maximum Password Age to Password Never Expires, then the user should be
able to change the password. Or have the administrator change the password.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT Workstation and
Server versions 3.5, 3.51, and 4.0. We are researching this problem and will
post new information here in the Microsoft Knowledge Base as it becomes
available.


Additional query words: prodnt domain ntdomain
======================================================================
Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : 3.5 3.51 4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.