Q141128: Windows 95 Self-Help and Online Support Options
Article: Q141128
Product(s): Microsoft Windows 95.x Retail Product
Version(s):
Operating System(s):
Keyword(s): kbfile win95kbfaq
Last Modified: 15-AUG-2001
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The information in this article applies to:
- Microsoft Windows 95
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SUMMARY
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This article outlines self-help support options available for Windows 95 users.
MORE INFORMATION
================
Many of the self-help support options mentioned in the this article make
reference to the Microsoft Knowledge Base and the Microsoft Download Center.
Below is a brief description of each.
Microsoft Knowledge Base:
The Microsoft Knowledge Base is the same database that Microsoft Support
Engineers use to provide you with answers over the phone. The database contains
more than 50,000 detailed articles with technical information about Microsoft
products, bug and fix lists, documentation errors, and answers to the most
commonly asked technical support questions.
Microsoft Download Center:
The Microsoft Download Center contains hundreds of free software add-ons, bug
fixes, peripheral drivers, software updates, and programming aids. Included are
two Windows 95 Help files called the Windows 95 Support Assistant, which
contains information and troubleshooting advice on pre-setup, setup, and
networking, and the Hardware Compatibility List, which lists all the PC systems
and peripherals compatible with Windows 95.
Built-in Support
----------------
There are a variety of new and enhanced support tools built into Windows 95.
These tools are designed to answer many of your questions on how to use Windows
95.
Windows 95 Tour:
When you start Windows 95 you see the Welcome Screen, which contains a Windows
Tour button. Choosing this button launches a 10-minute interactive tour that
will save you time and quickly get you up and running with Windows 95's new
features.
Windows Help System:
You can find the answers to many of your questions about using Windows 95's new
features right on the Start button. The Windows 95 online Help system is vastly
improved over earlier versions and is much more task oriented. The new Windows
95 online Help system has jumps that take you directly to features being
described and the Help window remains on the screen to provide you a continual
source of reference. The Windows 95 Help system contains Wizards that direct you
through such operations as installing printers and establishing Dial-Up
Networking connections. The new Help file also contains troubleshooting guides
and tips and tricks on how to use Windows 95.
Question Mark Buttons:
Many dialog boxes in Windows 95 contain a question mark button that you can use
to get information about any item in the dialog box. When you click this button,
the cursor changes to a context help pointer. You can then point to any item in
the dialog box that you want information about and click it. When you do,
Windows 95 displays a detailed description of the item.
Read Me Files:
When you install Windows 95, Setup copies several Read Me files to the Windows 95
folder. These Read Me files contain complementary or late- breaking information
that supplements the Microsoft Windows 95 documentation.
Windows 95 Resource Kit:
An online version of the Microsoft Windows 95 Resource Kit and some of the tools
included with the Resource Kit are included on the Windows 95 CD-ROM (in the
Admin\Reskit\Helpfile folder) and in the CD-ROM Extras for Microsoft Windows 95
Upgrade. The CD-ROM Extras for Microsoft Windows 95 Upgrade includes many files
that are included in the CD-ROM version of Windows 95, but not in the floppy
disk version. If you have the floppy disk version of Windows 95, please see the
following Microsoft Knowledge Base article for information about obtaining the
CD-ROM Extras for Windows 95 Upgrade:
Q135315 CD-ROM Extras for Microsoft Windows 95 Upgrade
Internet:
You can access the Microsoft Download Center and other technical and support
information from the Microsoft Windows 95 home page located at the following
World Wide Web (WWW) address:
http://www.microsoft.com/windows
Support Assistant is a no-cost tool developed by Microsoft's Product Support
Services (PSS) organization and the User Education group. Support Assistant runs
with Windows 3.1, Windows for Workgroups, and Windows 95, and contains the
following content:
- Solutions to the most frequently asked support questions.
- Sections of the Windows 95 Resource Kit describing the use of Windows 95 with
NetWare and other third-party networks.
- Over 100 Knowledge Base (KB) articles written by PSS Engineers describing
procedures, productivity tips and tricks, and specific product issues
associated with Setup and networking with Windows 95.
- Walk-through troubleshooters dealing with Setup, networking, and hardware
issues.
- A glossary of Windows 95 commonly used terms.
- A reference guide to products and services available to customers to help
them understand and take advantage of Windows 95's special features.
Windows 95 System Check is a tool that can be used to ensure that your existing
hardware meets the minimum requirements to run Windows 95. This tool checks for
processor type, hard disk space, RAM, and certain programs that are known to
cause problems during installation.
The Windows 95 Software Compatibility List (SCL) lists programs that are
compatible with Windows 95.
The Windows 95 Hardware Compatibility List (HCL) contains a list of computer
systems and peripherals that are compatible with Windows 95. The HCL lists
products that meet the "Designed for Windows 95" logo requirements, which
include Plug and Play support and support for 32-bit Windows 95 drivers. The HCL
also lists products that are compatible with Windows 95--products that have been
tested and work with Windows 95, but do not meet the logo requirements. Finally,
the HCL makes clear which device drivers are located on the Windows 95 disks,
CD-ROM, or online services. To view the HCL, visit the following Microsoft Web
site:
http://www.microsoft.com/hwtest/hcl/
The Microsoft Knowledge Base is available at the following WWW address:
http://support.microsoft.com/support
The Microsoft FTP site is a repository for the Microsoft Download Center,
Microsoft Knowledge Base, Windows 95 Resource Kit tools, and other Microsoft
product information. The Microsoft FTP site is located at ftp.microsoft.com.
WinNews is Microsoft's biweekly electronic newsletter that provides up-to- date
information about Windows 95 via Internet e-mail. To subscribe to WinNews, send
e-mail to Microsoft's list server at the following address:
enews35@microsoft.nwnet.com
Include in the body of your message the text "Subscribe WinNews." (If you do not
have access to the Internet, WinNews is available on the Microsoft Network,
CompuServe, America Online, Prodigy and GEnie at the locations mentioned in the
"Online Services" section below.)
Online Services
---------------
If you have a modem and subscribe to a commercial online service, Windows 95
support is readily available via the Microsoft forums.
The Microsoft Network (MSN):
Microsoft's new subscription online service is an excellent place to obtain
Windows 95 support. You can access the Microsoft Knowledge Base and the
Microsoft Download Center, as well as a list of the most frequently asked
questions about Windows 95.
Microsoft Online Institute:
The Microsoft Online Institute (MOLI) is an online interactive learning and
information center on MSN that uses a campus paradigm to provide online access
to learning materials, instructor expertise, product information, developer
articles, user forums, and other resources for Microsoft product and technology
information. Users will also find training and support materials on Windows 95
that includes classes, certification information, books, videos, computer-based
training titles, white papers, and more. From MSN Central, click the Edit menu,
click Other Location, and then type the Go word "moli" in the Go To Service
box.
Peer Services
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User Groups:
If you are interested in conversing with other Windows 95 users, you should
consider joining a local user group. User group benefits include:
- Monthly meetings, featuring new product demonstrations.
- User group newsletters.
- Discounts on computer products.
- Access to the Internet and other user group members via a bulletin board.
- Member-to-member technical support, including help lines.
For information about joining or forming a user group in your area, call the
Association of Personal Computer User Groups (APCUG) at (914) 876- 6678. If you
want to start a special interest group, contact the Microsoft Mindshare User
Group Program at (800) 228-6738, extension 1, and request a free copy of Making
Connections, an online guide to getting a user group off the ground or visit the
Mindshare Forum on CompuServe (Go Mindshare) or e-mail us at
Mindshar@Microsoft.com.
Books and Publications
----------------------
There are variety of books and publications that can help you learn more about
Windows 95.
Introducing Windows 95 - a 95-page book that contains common tasks, visual
overviews, a catalog of Windows 95 features, and an illustrated glossary of
basic term, including mouse basics.
Microsoft Windows 95 Resource Kit - published by Microsoft Press and designed for
the computing and support professional, but equally suited for the intermediate
user. The Windows 95 Resource Kit includes more than 1300 pages of essential
technical information on installing and supporting Windows 95. In addition to
the detailed technical information, it includes a deployment guide, several
utilities, and software tools.
Microsoft Press Step-by-Step Series - This series makes it possible for users to
learn computer skills outside the traditional instructor-led classroom. Each
book comes with a disk that contains every example in the text. By using the
practice files and following the instructions in the book, you can learn by
doing and can start by applying what you have learned right away. Each lesson
takes only from 20 to 45 minutes to complete. For order information, call (800)
MS-PRESS (677-7377).
Microsoft Press Windows 95 Series:
- Microsoft Windows 95 Self-Based Study - $29.95 (U.S.) #1-55615-683-9
- Microsoft Visual Basic for Windows 95 Self-Based Study - $29.95 (U.S.)
#1-55615- 694-4
- Upgrading to Windows 95 Self-Based Study - $29.95 (U.S.) #1-55615-816-5
You can obtain Microsoft Press books from either your local bookstore, or
Microsoft Press [(800) 677-7377]. For information about other Microsoft Press
books on Windows 95, contact Microsoft Press.
Other Hard Copy Documentation:
The Cobb Group publishes a Windows 95 newsletter that contain tips and
information from various sources. For subscription information and availability
contact the Cobb Group at (502) 491-1900.
Many book publishers have books about Windows 95. You can find these books in
your local bookstore. Here is a brief list of titles from Ziff-Davis Press. We
suggest that you visit your local bookstore or call Microsoft Press if you want
more information on Windows 95.
- How to Use Windows 95, Ziff-Davis Press
- PC Learning Labs Teaches Windows 95, Ziff-Davis Press
- Be Productive in Windows 95, Ziff-Davis Press
- The Windows 95 Manager's Handbook, Ziff-Davis Press
- Que's First Look at Windows 95, Que
- Unveiling Windows 95, Que
- Understanding Windows 95, New Riders Publishing
Microsoft Windows 95 Migration Planning Kit
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The Microsoft Windows 95 Migration Planning Kit, which is available in hard copy
and CD-ROM, is designed for the corporate networking professional considering
rolling out Windows 95 in the enterprise. This kit includes information on
Windows 95's benefits, a deployment guide, a demonstration kit, networking
insights, a business analysis tool called Windows 95 System Check (see the
"Internet" section in this article), the Windows 95 Resource Kit, and more. For
information about obtaining the Microsoft Windows 95 Migration Planning Kit,
call (800) 426-9400.
Windows 95 Video Tapes, CBTs, and Audio Cassettes
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There are many computer-based training (CBT) programs and video tapes about
Windows 95. With computer-based training programs, you learn about Windows 95
right on your computer while video tapes provide a classroom- like environment.
Windows 95 TrainCast
--------------------
If you are a business or network professional, Value-Added Reseller, or even an
interested user, you can learn more about rolling out Windows 95 in the
enterprise environment by obtaining video tapes of Microsoft TV's Windows 95
TrainCast series. The TrainCast series will help you plan and implement the
deployment of Windows 95 by highlighting major features, illustrating usability
features and different methods of installation, and demonstrating networking
tools. For additional information about the Windows 95 TrainCast video tapes
contact Microsoft TV at (800) 597-3200 or send Internet e-mail to
mstv@microsoft.com.
Microsoft Windows 95 TrainCast titles include:
- Windows 95 for the IS and Network Professional
- Reducing Support Costs with Windows 95
- Setup, Installation, and User Interface Support Issues
- Networking with Windows 95, Including Printing
- Windows 95 and NetWare
- Remote Connectivity with Windows 95
- Windows 95 Systems Administration and Tools
- Windows 95 Support, Beta Issues, and Migration
Third-Party Support Materials
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You can obtain Windows 95 training in the form of videos and multimedia
computer-based training from the following independent vendors. Microsoft is
providing this information in the interest of providing a complete picture of
available support options for Windows 95. It is not Microsoft's intention to
single out any particular vendor providing support. If you are interested in any
of these third-party products, please contact the vendor directly.
Norton Utilities for Windows 95:
The new System Doctor will examine the hard disk, repair disk-related problems,
and identify and recommend the removal of duplicate files to create more disk
space. After installation Norton Utilities will also monitor your system. For
more information call Symantec at (800) 441-7234 or (541) 334-6054.
Touchstone: Win '95 Advisor:
Win '95 Advisor advises you on issues prior to installation that could effect
your migration and makes recommendations. The software rates various components
of your system and recommends upgrades if necessary. The software also generates
a pre-installation checklist and scans for incompatibilities and inefficient use
of disk space. For more information call Touchstone at (800) 531-0459 or (714)
969-7746.
User/Corporate Training:
Class Act Multimedia, www.Itsnet.com/classact/win95/win95ns.html
Format = CBT
(800) 235-3276
(801) 221-9400
CRT Multimedia
Format = CBT
44-181-749-7074
(Fax) 0181-740-0020
CBT Systems, available on the Microsoft Online Institute (see the "Internet"
section of this article)
Format = CBT
(800) 205-7531
(425) 222-7811
Good Times Entertainment
Format = VT
(416) 756-9927
(Fax) (416) 756-3905
Graphix Zone
Format = CBT
(714) 833-3838
(800) 828-3838
Individual Software
Format = CBT and floppy disk
800-822-3522
(510) 734-6767
Winstruct Software Training
Format = VT
(800) 242-4842
J3 Learning
Format = VT, CBT
(800) 532-7672
(612) 930-0330
Micro Video Learning Systems
Format = VT
(800) 231-4021
(212) 777-9595
National Education Training
Format = CBT
(800) 526-0452
(708) 369-3000
Personal Training Systems
Format = CBT, AC
(800) 832-2499
(415) 462-2100
www.ptst.com
ViaGrafix
Format = VT
(800) 842-4723
(918) 825-6700
VT = video tape
CBT = computer-based training (CD-ROM or floppy disk)
AC = audio cassette
CD-ROM Based Support
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If your computer is equipped with a CD-ROM drive, you can subscribe to one of
Microsoft's monthly technical information CD-ROMs.
Microsoft TechNet:
Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Windows 95 and other Microsoft products. On each
Microsoft TechNet CD-ROM you will find the Microsoft Knowledge Base, Microsoft
Software Library, the Windows 95 Resource Kit, white papers, networking
information, and other valuable and strategic information. An annual
subscription to Microsoft TechNet costs $295 for a single-user license and $695
for a single-server unlimited-users license. To order Microsoft TechNet call
(800) 344-2121.
Microsoft Developer Network:
The Microsoft Developer Network is the official source of toolkits, operating
systems, and development-related technical, strategic, and resource information
from Microsoft. Level 1 of the Developer Network includes the Developer Library,
the Developer Network News, and a dedicated CompuServe forum. Level 2 of the
Developer Network incorporates all of the benefits of Level 1 plus the
Development Platform, a set of CD- ROMs containing all the Microsoft operating
systems and related Software Development Kits (SDKs) and Device Driver
Development Kits (DDKs). An annual subscription to Microsoft Developer Network
Level 1 costs $195 while Level 2 costs $495. To order Microsoft Developer
Network call (800) 759-5474.
Special Services for the Hard of Hearing
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For the hard of hearing, Microsoft offers technical support for all Microsoft
products via text telephone (TTY). Microsoft's TTY support is available Monday
through Friday from 6:00 A.M. to 6:00 P.M. Pacific time, excluding holidays. To
access Microsoft's TTY support, call (425) 635-4948.
Training/Consulting/Certification
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Microsoft Certified Technical Education Center (Microsoft CTECs):
Microsoft CTECs are independent education centers that offer Microsoft Official
Curriculum courses using Microsoft Certified Trainers. You can receive training
on using and supporting Windows 95 through regularly scheduled classes at a
Microsoft CTEC. You can also contract with Microsoft CTECs to provide customized
training at your site. For more information on Microsoft CTECs call (800)
765-7768.
Microsoft Authorized Academic Training Program (AATP):
Microsoft AATP authorizes accredited academic institutions of higher education to
offer training and Microsoft Certified Professional testing to students enrolled
at that institution using Microsoft-developed course materials and
Microsoft-certified trainers. For more information on Microsoft AATP, call (800)
235-8081.
Microsoft Gold Certified Support Partners for Support Services:
You can receive expert advice and support on implementing Microsoft products in
multiple-vendor environments from Microsoft Gold Certified Support Partners for
Support Services personnel, a select group of strategic support providers who
have partnered with Microsoft. Services include on-site support, integration and
implementation services, hardware support, development resources, and more. For
more information on Microsoft Microsoft Gold Certified Support Partners for
Support Services call (800) 963-3500.
Microsoft Solution Providers:
You can receive fee-based technical training and support, objective advice, and a
wide range of value-added services from Microsoft Solution Providers, a select
group of independent developers, consultants, and system analysts who have
partnered with Microsoft. Microsoft Solution Providers will help you implement
strategies that take advantage of today's powerful new technologies. For more
information on Microsoft Solution Providers, call (800) 765-7768.
Microsoft Solution Provider Authorized Training Centers (ATCs):
The Microsoft Solution Provider ATC Program authorizes Microsoft Solution
Providers to offer training to individual users of Microsoft products to perform
their jobs. Solution Provider ATCs use internally-developed courses and trainers
that have passed the applicable Microsoft Certified Professional exams. For more
information on Microsoft Solution Provider ATCs, call (800) SOL-PROV.
Microsoft Certified Professional (MCP) program:
The Microsoft Certified Professional program qualifies technical professionals
skilled in implementing and supporting solutions with Microsoft products, as
demonstrated by their performance on Microsoft certification exams. It helps
individuals assess and promote their skills, and provides a benchmark for
organizations to use when hiring technical staff, determining training needs, or
outsourcing technical services. For more information on the program or to
request a Microsoft Education and Certification RoadMap, call (800) 636-7544.
NOTE: All support options, access times, and prices mentioned in the guide are
subject to change without notice. Specified support options are available in the
United States and will differ across country boundaries.
Additional query words: w95usefaq
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Keywords : kbfile win95 kbfaq
Technology : kbWin95search kbZNotKeyword3
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