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Q141014: Emergency Recovery Utility Does Not Back Up Files

Article: Q141014
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you use the Emergency Recovery Utility (ERU) that is included on the
Windows 95 CD-ROM to back up your configuration files, the utility may not work
correctly. It may stop without any warning or error message.

CAUSE
=====

This behavior can occur if one or more of the default configuration files is
missing.

RESOLUTION
==========

Verify that all the default configuration files exist on the hard disk.

MORE INFORMATION
================

The ERU does not function properly if any of the following files are missing:

  Autoexec.bat
  Command.com
  Config.sys
  Io.sys
  Msdos.sys
  Protocol.ini
  System.dat
  System.ini
  User.dat
  Win.ini

For additional information about the ERU, please see the following article in the
Microsoft Knowledge Base:

  Q139437 Windows 95 Emergency Recovery Utility

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Keywords          : win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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