Q140953: XCLN: Fax Template Generates Bad Phone Number

Article: Q140953
Product(s): Microsoft Exchange
Version(s): 3.0a,3.x,4.0
Operating System(s): 
Keyword(s): kbother
Last Modified: 19-FEB-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
- Microsoft Mail for PC Networks, version 3.x 
- Microsoft Mail Gateway to Fax, version 3.0a 
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SYMPTOMS
========

The Microsoft Exchange client generates an incorrect phone number when sending
faxes through a Microsoft Exchange Server to the Microsoft Mail for PC Networks
fax gateway. The sender will receive a Mail Failure message from the Admin
stating that the fax was addressed to an unknown fax number.

WORKAROUND
==========

Import the latest version of the Microsoft Exchange Server FAX.CSV file.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S.
Service Pack 2. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

MORE INFORMATION
================

The sender will receive a "Mail Failure" message similar to the following when
sending to a FAX PAB entry that was created using the Microsoft Exchange Server
version 4.0 FAX template:

From: Administrator
Sent: Thursday, June 13, 1996 11:48AM
To: PF Admin
Subject: Mail failure

Fax addressed to the following unknown FAX NUMBER:
 RECIPIENT:  My Fax Machine
 LOCATION:   3rd Floor
 COMPANY:    MSFT
 FAX NUMBER: 45811


Additional query words:

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Keywords          : kbother 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2 kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailPCN3xSearch kbMailGateFax300a
Version           : :3.0a,3.x,4.0

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