KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q140905: PCI Device Settings Not Retained with Safe Recovery Option

Article: Q140905
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): win95
Last Modified: 17-DEC-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

If Windows 95 Setup is terminated abnormally after the hardware detection
portion of Setup has run on a computer using PCI devices, the PCI device
settings are not retained when you run Setup again and choose the Safe Recovery
option. Specifically, settings for the keyboard, mouse, and display drivers are
not retained.

CAUSE
=====

Setup does not receive device information from all the enumerated branches when
you use the Safe Recovery option.

RESOLUTION
==========

To work around this problem, use either of the following methods:

- Remove the PCI devices in Device Manager, and then use the Add New Hardware
  tool in Control Panel to redetect them.

- Run Setup again and do not use the Safe Recovery option.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Windows 95. We are
researching this problem and will post new information here in the Microsoft
Knowledge Base as it becomes available.

======================================================================
Keywords          : win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.