KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q140783: Access Violation on RAS Client Dialing Into Windows 95

Article: Q140783
Product(s): Windows for Workgroups and Windows NT Networking Issues
Version(s): WINDOWS:95; winnt:3.51
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 3.51 
- Microsoft Windows NT Server version 3.51 
- Microsoft Windows 95 
-------------------------------------------------------------------------------


SYMPTOMS
========

When dialing into a Windows 95 Dial-up Network server from a Windows NT Remote
Access Service (RAS) client, the Windows NT client will hang when the prompt
"Registering your computer on the remote network" appears, and a Dr. Watson
popup appears, claiming an access violation occurred 0xc0000005 in RASMAN.EXE.

CAUSE
=====

The error occurs when the Windows 95 Dial-up network server does NOT have a
network card installed, and NetBEUI is the only protocol that is installed for
the Dial-up network adapter.

WORKAROUND
==========

On the Windows 95 machine, install another protocol, like IPX/SPX Compatible
transport or TCPIP. Note that if using IPX/SPX, you must enable NetBios for that
protocol by going into IPX/SPX Protocol Properties/NetBIOS/enable. If using
TCPIP, you must assign it an IP address by going into TCPIP Protocol
Properties/IP address

RESOLUTION
==========

This problem has been corrected in the latest Service Pack for Windows NT 3.51.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This
problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For
information on obtaining the Service Pack, query on the following word in the
Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search kbWin95search kbZNotKeyword3
Version           : WINDOWS:95; winnt:3.51

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.