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Q140662: World Atlas 96: Ess Sound Card Causes System to Hang

Article: Q140662
Product(s): Microsoft Home Multimedia Titles
Version(s): 1996
Operating System(s): 
Keyword(s): 
Last Modified: 11-AUG-1999

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The information in this article applies to:

- Microsoft Encarta 96 World Atlas for Windows 
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SYMPTOMS
========

In Encarta 1996 World Atlas, when you try to play a sound by clicking a sound
button, you may receive the following error message:

  ESS Audio Drive Driver Alert.

  The ESS Audio drive hardware is not responding properly. Sound playback and
  recording will not be available.

After you click OK in this error message box, the system stops responding
(hangs).

CAUSE
=====

This problem occurs because you have an outdated ESS proprietary sound card
driver installed on the system.

RESOLUTION
==========

To resolve this problem, obtain an updated sound card driver from ESS
Technologies.

MORE INFORMATION
================

The third-party products discussed here are manufactured by a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

REFERENCES
==========

ESS Technical Support: (510) 226-1088

Additional query words: 1996multi media multimedia multi-media audio mmtitles kbmm

======================================================================
Keywords          :  
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas1996
Version           : 1996

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