KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q140416: Remote Control Clients Are Grayed Out in SMS after Applying SP1

Article: Q140416
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.1
Operating System(s): 
Keyword(s): kbnetwork smshowto
Last Modified: 07-FEB-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 1.1 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you apply Systems Management Server Service Pack 1 to a site server
running Systems Management Server 1.10, some of your remote control clients show
up with a gray background when you use the Systems Management Server admin tools
from a workstation that has not been updated.

Using remote control from the site server or secondary servers works properly.

CAUSE
=====

Service Pack 1 updates the associated files on the site server and all secondary
servers, but not on admin workstations.

WORKAROUND
==========

To work around this problem, you must copy the files from Service Pack 1 to the
admin workstation manually:

1. On your admin workstation, rename SIGHTNT.DLL, and SMSRES.DLL in the
  SMSADMIN\SITE.SRV\X86.BIN directory to a unique name.

2. Copy SIGHTNT.DLL, SMSRES.DLL from the Systems Management Server site server
  to the workstation to the SMSADMIN\SITE.SRV\X86.BIN directory.

Additional query words: prodsms sms

======================================================================
Keywords          : kbnetwork smshowto 
Technology        : kbSMSSearch kbSMS110
Version           : winnt:1.1

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.