KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q140266: 5250 Applet Causes GP Fault when Entering AS/400 Host Editor

Article: Q140266
Product(s): Microsoft SNA Server
Version(s): WINDOWS:2.1,2.11
Operating System(s): 
Keyword(s): 
Last Modified: 13-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft SNA Server, versions 2.1, 2.11, on platform(s):
   - the operating system: Microsoft Windows NT 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you attempt to work with AS/400 electronic mail or documents, the SNA
Server 2.1 and 2.11 5250 applets can encounter a General Protection Fault (GPF)
or application exception error. This problem occurs with the Windows 3.x and
Windows NT 5250 applets on SNA Server 2.1, and the Windows NT 5250 applet on SNA
Server 2.11.

CAUSE
=====

The problem is caused by the AS/400 interfacing with the applet as if it is a
host terminal. Therefore, when you try to work with mail or documents, the
AS/400 tries to use the Host Editor (as opposed to PC Text Assist or the Adapted
word processor). The 5250 applet does not support this mode.

RESOLUTION
==========

An update to the 5250 applet is available which prevents the application
exception from occurring. Instead, a blank screen appears now at which point you
must press the F3-key to return to the previous AS/400 screen. This causes an
internal error on the document you are trying to access.

To avoid this problem, you need to configure your AS/400 OfficeVision environment
to default to the Adapted word processor instead of PC Text Assist. In addition
to this change, an update to the 5250 applet is necessary, since the AS/400
still tries to use the Host editor, but if that fails, then drops to Adapted.

Microsoft has updated the following files to correct this problem:

  Windows NT:  <snaroot>\SYSTEM\WIN5250.EXE
               <snaroot>\SYSTEM\SNASRV.EXE
  Windows 3.x: <sna.win>\WIN5250.EXE
               <sna.win>\SNASRV.EXE


STATUS
======

Microsoft has confirmed this to be a problem in SNA Server for Windows NT. This
problem was corrected in the latest SNA Server for Windows NT, 2.11 U.S. Service
Pack. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: prodsna 2.10 2.11 rumba office vision

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbSNAServSearch
Version           : WINDOWS:2.1,2.11
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.