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Q140257: Cannot Type User Name or Password Logging on as a Different User

Article: Q140257
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kbenv win95kbfixlist
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

If you add a new keyboard layout while user profiles are enabled, and then
choose the "Close all programs and log on as a different user" option in the
Shut Down Windows dialog box, the keyboard may stop responding (hang).

CAUSE
=====

User.exe creates a window/queue for the login box so early that the system does
not realize it is using an unusable language. The language is unusable because
the other language files have not been loaded yet.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

This fix should have the following file attributes or later:

  USER.EXE  version 4.00.951  dated 10/26/95 9:51am  461,984 bytes



This update is currently available in the following localized versions:

- English

- French

- German

- Dutch

- Portuguese (Brazil)

To work around this problem, restart your computer after you add a new keyboard
layout. To do so, click Start, click Shut Down, click Shut Down, and then click
OK.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Windows 95 and OEM
Service Release 2 (OSR2). An update to address this problem is now available,
but is not fully regression tested and should be applied only to computers
experiencing this specific problem. Unless you are severely impacted by this
specific problem, Microsoft does not recommend implementing this update at this
time. Contact Microsoft Technical Support for additional information about the
availability of this update.

This issue is resolved in Microsoft Windows 98.

MORE INFORMATION
================

For additional information about issues resolved by updates to this component,
please see the following article in the Microsoft Knowledge Base:

  Q180727 Error Message: Property or Method Not Found

  Q182053 BUG: LSTRCMP and LSTRCMPI May Fail with Non-US Regional Settings


For additional information about Windows 95 updates, please see the following
article in the Microsoft Knowledge Base:

  Q161020 Implementing Windows 95 Updates

Additional query words:

======================================================================
Keywords          : kbenv win95 kbfixlist
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95
Issue type        : kbprb

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