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Q140226: Encarta 96 World Atlas: Unable to Continue Running…

Article: Q140226
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbenv kberrmsg kbinterop kbimukbfaq
Last Modified: 14-MAR-2000

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The information in this article applies to:

- Microsoft Encarta 96 World Atlas for Windows 
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SYMPTOMS
========

When you attempt to run Encarta World Atlas for Windows, you may receive the
following error message:

  Microsoft Encarta 96 World Atlas. Encarta '96 World Atlas is unable to
  continue running. The problem may be the result of low system resources such
  as memory or disk space. Try closing other running applications or freeing up
  disk space before restarting World Atlas.

After you click OK, World Atlas continues to run and then the error message
reappears.

This symptom can also occur if you click the compass over a point on the world
map, and then click it a second time on any point. In this case, the program
quits after you click OK.

CAUSE
=====

This issue can occur for any of the following reasons:

- Your video card color palette is set to 32-bit color.

- The FlexiCD program is running. If FlexiCD is installed and running, the
  program is visible on the taskbar.

- CD-ROM drive caching is configured incorrectly.

RESOLUTION
==========

To resolve this issue, use the following methods.

Change the Color Palette
------------------------

Change the color palette to True Color (24-bit) or 256 colors:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. Click the Settings tab.

4. In the Color Palette or Colors box, click True Color (24-bit) or 256 Colors.

5. Click OK, and then follow the instructions on the screen to keep the new
  color palette setting.

Quit FlexiCD
------------

If you are using FlexiCD, a CD-ROM icon appears next to the clock on the Windows
taskbar.

To resolve this issue, quit or remove FlexiCD.

For information about how to quit or remove FlexiCD, please see the "More
Information" section later in this article.

Properly Configure CD-ROM Drive Caching
---------------------------------------

To end CD-ROM caching problems, turn off CD-ROM caching or modify the CD-ROM
caching settings. For information about how to perform this task in Windows, see
your Windows printed documentation or online Help.

For more information, please see the following article in the Microsoft Knowledge
Base:

  Q140583 How To Configure CD-ROM Caching For Windows 95

MORE INFORMATION
================

FlexiCD is a program included with the PowerToys package. PowerToys includes a
notice that its programs do not have product support, and are to be used only at
your own risk.

To quit FlexiCD, with the right mouse button click the FlexiCD icon on the
Taskbar, and then click Exit.

To remove FlexiCD:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, double-click FlexiCD. The Updating Shortcuts
  message appears.

4. Close the Add/Remove Programs window.

5. Restart Windows.

Memory Requirements
-------------------

World Atlas works best with at least 32 megabytes (MB) of free hard disk space if
you use Windows with the default settings and have Windows manage the memory.
The following is a list of minimum requirements, based on the amount of RAM
installed on your computer:

- 8 MB or less of RAM: you must have 24 MB of free disk space.

- 9 to 16 MB of RAM: you must have 16 MB of free disk space.

- Greater than 16 MB of RAM: you must have 8 MB of free disk space.


Additional query words: 1996 multi media multimedia multi-media mmtitles kbmm flexcd flex flexicd

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Keywords          : kbenv kberrmsg kbinterop kbimu kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas1996
Version           : WINDOWS:

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