KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q139986: CD-ROM Drive Not Recognized After Installing Windows NT

Article: Q139986
Product(s): Microsoft Windows NT
Version(s): 3.5 3.51 4.0
Operating System(s): 
Keyword(s): kbhw kbsetup kbHardwarekbfaq
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 
- Microsoft Windows NT Server versions 3.5, 3.51, 4.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you install Windows NT, your IDE CD-ROM drive is not recognized.

CAUSE
=====

This behavior can occur if your IDE CD-ROM drive is connected to the IDE
interface on a Creative Labs Sound Blaster sound card and the IDE interface on
the sound card is not ATAPI 1.2 compliant.

RESOLUTION
==========

To resolve this problem, follow these steps:

1. Connect your CD-ROM drive to an available port on your computer's IDE
  controller.

  NOTE: Your computer's IDE controller and the CD-ROM drive must be ATAPI 1.2
  compliant.

2. Disable the IDE interface on the Sound Blaster sound card. For information
  about configuring or disabling your CD-ROM drive or your Sound Blaster sound
  card, consult your hardware documentation or contact your hardware
  manufacturer.

MORE INFORMATION
================

There are a number of different models of Creative Labs Sound Blaster sound
cards with different CD-ROM interfaces. If you are uncertain what model of card
you have or what type of CD-ROM drive is attached to the sound card, the CD-ROM
interface on the sound card is labeled with the CD- ROM drive type it is
designed to support.


Sound Blaster sound cards are manufactured by Creative Labs, a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.

Additional query words: prodnt

======================================================================
Keywords          : kbhw kbsetup kbHardware kbfaq
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : 3.5 3.51 4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.