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Q139633: STOP: 0x0000000A After Installing Cheyenne ArcServe 1.0

Article: Q139633
Product(s): Microsoft Windows NT
Version(s): 3.5,3.51
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 18-FEB-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51 
- Microsoft Windows NT Server versions 3.5, 3.51 
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SYMPTOMS
========

After you install the Cheyenne ArcServe 1.0 tape backup software, the following
STOP error message appears:

  STOP: 0x0000000A
  IRQL_NOT_LESS_OR_EQUAL


RESOLUTION
==========

To correct this problem, do one of the following:

- Upgrade to Cheyenne ArcServe 2.0 or greater.

  -OR-

- Request ECN074.ZIP by sending an electronic mail to *SYSOP in the Cheyenne
  Software Forum (GO CHEYENNE). You must include your ArcServe software serial
  number.

For more information, contact Cheyenne Software, Inc., Technical Support at (800)
243-9832.

The Cheyenne ArcServe tape backup software is manufactured by Cheyenne Software,
Inc., a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.


Additional query words: prodnt DAC960NT.SYS

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Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : :3.5,3.51

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