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Q139623: System Hangs When You Quit Windows with Heavy Network Traffic

Article: Q139623
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): win31kbbuglist
Last Modified: 03-OCT-1999

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The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
- Microsoft Windows for Workgroups versions 3.1, 3.11 
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SYMPTOMS
========

When you are using a real-mode network client, such as the Novell VLM or NETX
network client, or the Banyan Vines real-mode network client, the screen may
turn black and leave the pointer flashing in the upper-left corner when you
attempt to quit Windows. After several minutes, you may receive the following
error message:

  General failure reading device NETWORK

This problem occurs independent of the type of computer and network interface
card you are using and independent of the real-mode network client you are
using.

CAUSE
=====

This is a known problem with Windows and Windows for Workgroups version 3.1 and
later that occurs when network traffic is unusually heavy.

STATUS
======

Microsoft has confirmed this to be a problem in Windows versions 3.1 and 3.11
and Windows for Workgroups versions 3.1 and 3.11. We are researching this
problem and will post new information here in the Microsoft Knowledge Base as it
becomes available.

MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: hang compaq drop

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Keywords          : win31 kbbuglist
Technology        : kbAudDeveloper kbWin3xSearch kbWFWSearch kbZNotKeyword3 kbWin310 kbWin311 kbWFW310 kbWFW311
Version           : WINDOWS:3.1,3.11

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