KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q139304: PPT7: Unexpected Font Substitution Caused by Some Printer Driver

Article: Q139304
Product(s): Microsoft PowerPoint for Windows
Version(s): WINDOWS:7.0
Operating System(s): 
Keyword(s): kbprint kbFont kbPrinting
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft PowerPoint for Windows 95, version 7.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you print a PowerPoint for Windows 95 presentation to a Hewlett-Packard (HP)
DeskJet, Hewlett-Packard DeskJet Plus, Hewlett-Packard DeskJet 500, Okidata
OL-830, or an Okidata OL-400, the text may be printed in a Symbol or Dingbats
font. These fonts do not include the regular alphabet, so your output may appear
as gibberish, or the chosen font (such as Times New Roman) may appear unusual,
improperly spaced, or corrupted.

RESOLUTION
==========

To resolve this problem, follow these steps:

1. Make sure the presentation's orientation and the orientation of the printer
  driver are the same:
  a. On the Windows Start menu, point to Settings, and then click Printers.

  b. Right-click the DeskJet printer icon, and then click Properties on the
     menu that appears.

  c. Click the Paper tab. Change the orientation to Landscape.

  d. Click OK.

2. To reinitialize the HP DeskJet driver, switch your presentation to a
  different printer driver and then switch it back again. To do this, follow
  these steps:
  a. On the File menu, click Print.

  b. Choose a printer other than a DeskJet from the list of installed printers.

  c. To register this change, you must click OK, but you may then cancel the
     print job by double-clicking the printer icon on the status bar at the
     bottom of the screen.

     NOTE: You may need to exit and restart PowerPoint for your printer change
     to take effect.

  d. On the File menu, click Print.

  e. Select DeskJet from the list of installed printers.

  f. Make whatever other print choices you want to use and click OK.

MORE INFORMATION
================

These steps also work if you encounter the same problem with other printers.
Here is a list of other printers that may exhibit this problem:


Additional query words: 7.00 pp95 pp7 ppt95 ppt7 w_powerpt powerpnt wingdings dingbats garbled messed up unreadable foreign garbage characters

======================================================================
Keywords          : kbprint kbFont kbPrinting 
Technology        : kbPowerPtSearch kbPowerPt95 kbZNotKeyword2 kbPowerPt95Search
Version           : WINDOWS:7.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.