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Q139284: Microsoft Backup Menus Disappear with Unsupported Tape

Article: Q139284
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you click the File, Settings, Tools, or Help menu in Microsoft Backup, the
menu may appear for only a few seconds. If you do not click a command on the
menu during this time, the menu may disappear.

CAUSE
=====

This problem can occur if you insert an unsupported tape (such as a QIC- WIDE or
Travan tape) in the tape drive. When an unsupported tape is in the drive, any
menu that is open is not displayed again when the Backup window is refreshed.

RESOLUTION
==========

To work around this problem, remove the unsupported tape from the drive.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: msbackup

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Keywords          : win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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