KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q139210: LUA App Fails with Secondary_rc = 0x87 (COMMAND_COUNT_ERROR)

Article: Q139210
Product(s): Microsoft SNA Server
Version(s): WINDOWS:2.0,2.1,2.11,3.0,3.0 SP1,3.0 SP2,3.0 SP3,4.0,4.0 SP1,4.0 SP2
Operating System(s): 
Keyword(s): 
Last Modified: 13-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft SNA Server, versions 2.0, 2.1, 2.11, 3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, 4.0, 4.0 SP1, 4.0 SP2, on platform(s):
   - the operating system: Microsoft Windows NT 
-------------------------------------------------------------------------------

SUMMARY
=======

If the underlying SNA Server client software is unable to establish a connection
with an SNA Server, an LUA application encounters the following errors:

  - WinRUIStartup or WinSLIStartup returns "1" (WLUASYSNOTREADY)

  - RUI_INIT and SLI_OPEN returns:

  primary return code = 0x0014 (LUA_UNSUCCESSFUL)
  secondary return code = 0x00000087 (LUA_COMMAND_COUNT_ERROR)

MORE INFORMATION
================

The SNA Server client computer where the LUA application is running should be
examined to determine why it's unable to establish a connection with an SNA
Server. The following steps should be taken:

- Run the SNA Server Client Setup program and check that the network interface
  being used to communicate to the SNA Server (or servers) is correct. Since
  the SNA client software can communicate to the server over various interfaces
  (i.e. named pipes, native ipx/spx, tcp/ip sockets and Banyan IP), each
  interface option requires appropriate settings in order to "find" an SNA
  Server in the domain.

- Make sure that the user who's running the LUA application has authority to
  establish a network session to the SNA Server computer.

- If the above settings appear to be correct, collect the following SNA Server
  client traces and pass them to a Microsoft Support Professional:

   - On Windows NT or Windows 95, capture SnaBase full internal tracing and SNA
     Application full internal tracing, LUA API and 3270 message tracing
   - on Windows 3.x, capture an SNA client full internal trace, RUI/SLI API
     traces and 3270 message traces.

For additional information on generating SNA Server Windows 3.x client traces,
please see the following article in the Microsoft Knowledge Base:

  Q123256 Enabling SNA Server Windows 3.x Client Traces

Additional query words: prodsna 2.00 2.10 2.11

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbSNAServSearch
Version           : WINDOWS:2.0,2.1,2.11,3.0,3.0 SP1,3.0 SP2,3.0 SP3,4.0,4.0 SP1,4.0 SP2

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.