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Q139194: Encarta 1994: Problems Printing to the Color StyleWriter 2400

Article: Q139194
Product(s): Microsoft Home Multimedia Titles
Version(s): 1994 edition
Operating System(s): 
Keyword(s): 
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
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SYMPTOMS
========

When you try to print from Encarta to a Color StyleWriter 2400 you receive the
following error message:

  There is a problem with your printer setup. Please use the Chooser to make
  sure a printer has been selected.

After you use Chooser to select the Color StyleWriter 2400 printer driver and the
correct printer port, if you again try to print from Encarta you may receive the
following message,

  Error Type 11

or, the system may stop responding (hang).

This occurs if you are using version 2.1.1 of the Color SW 2400 printer driver.

RESOLUTION
==========

Change the Color StyleWriter 2400 printer driver to version 1.6.1. This older
driver should resolve the problem.

MORE INFORMATION
================

The symptoms occur with printer driver version 2.1.1. The problem does not occur
with Microsoft Encarta for the Macintosh 1995 or 1996.

Version 1.6.1 of the Color StyleWriter 2400 printer driver can be obtained
directly from Apple Technical Support.

Apple Technical Support: 1(800) SOS-APPL, or 1(800)767-2775.

The Apple products discussed here are manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding these products'
performance or reliability.

Additional query words: Mac Encarta for the Macintosh, 1994 edition multi media multimedia multi-media mmtitles kbmm style-writer style writer

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Keywords          :  
Technology        : kbHomeProdSearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1994
Version           : :1994 edition

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