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Q138926: Print Jobs Not Clearing for Compaq Pagemarq Printers

Article: Q138926
Product(s): Microsoft Windows NT
Version(s): 3.51 4.0
Operating System(s): 
Keyword(s): kb3rdparty kbprint kbPrinting
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.51, 4.0 
- Microsoft Windows NT Server versions 3.51, 4.0 
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SYMPTOMS
========

When you print to a Windows NT 3.51 server connected to a Compaq Pagemarq 15 or
Pagemarq 20 network laser printer, print jobs are not deleted from the print
queue.

RESOLUTION
==========

Check the firmware revision of your printer. Your Pagemarq printer should have a
firmware revision of 1.13 or later. To obtain the latest firmware contact Compaq
Technical Support at (800) 652-6672.


The products included here are manufactured by Compaq Computer Corp., a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: prodnt PageMark

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Keywords          : kb3rdparty kbprint kbPrinting 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search
Version           : 3.51 4.0

=============================================================================

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