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Q138363: Err Msg: The Registration Wizard Was Unable to Locate…

Article: Q138363
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): kberrmsg kbsetup win95
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft Windows 95 
- Microsoft Windows 95 OEM Service Release, version 2.0 
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SYMPTOMS
========

When you try to use Online Registration in Windows 95, you may receive one of
the following error messages:

  - The Signup.exe file is linked to missing export
  Mcm.dll:ConnectProtocolToIndex.

  The Registration Wizard was unable to locate the SignUp application...

  - The Billadd.dll file is linked to missing export
  Mcm.dll:ConnectProtocolToIndex.

  The Registration Wizard was unable to locate the SignUp application...

CAUSE
=====

The Signup.exe file or the Billadd.dll file in the Program Files\The Microsoft
Network folder and the Mcm.dll file in the Windows\System folder are mismatched.

RESOLUTION
==========

Extract a new copy of each file from your original Windows 95 or Windows 95 OEM
Service Release 2 disks or CD-ROM into the appropriate directory, and then run
Online Registration again.

For information about using the EXTRACT command, please see the following article
in the Microsoft Knowledge Base:

  Q129605 How to Extract Original Compressed Windows Files

MORE INFORMATION
================

Note that the error message "The Registration Wizard was unable to locate the
SignUp application..." can also occur if you remove MSN, The Microsoft Network.

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Keywords          : kberrmsg kbsetup win95 
Technology        : kbWin95search kbOPKSearch kbWin95
Version           : 95

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