KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q138257: Inconsistent Print Results Using HP LaserJet 5L

Article: Q138257
Product(s): Microsoft Windows NT
Version(s): winnt:3.51
Operating System(s): 
Keyword(s): kbprint kbPrinting
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 3.51 
- Microsoft Windows NT Server version 3.51 
-------------------------------------------------------------------------------

SYMPTOMS
========

Incorrect or inconsistent print results may occur when using the Microsoft
supplied printer driver for the Hewlett-Packard LaserJet 5L; for example
printing may be blurred, or extra characters appear in a corner of the page.



WORKAROUND
==========

Change the memory settings for the printer from default of 1,024K to 2,048K as
follows:

1. In Print Manager, select Properites.

2. Select Setup, and change Printer Memory to 2048K.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This
problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For
information on obtaining the Service Pack, query on the following word in the
Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


Additional query words: prodnt hp lj jet laser laserjet bad hp4 hpiii hp3 plus iiip 4p

======================================================================
Keywords          : kbprint kbPrinting 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search
Version           : winnt:3.51

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.