KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q138085: Appends Fail on Sony SDT 5000 DAT Drive

Article: Q138085
Product(s): Microsoft Windows NT
Version(s): 3.5 3.51 4.0
Operating System(s): 
Keyword(s): kbhw kbHardware
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51, 4.00 
- Microsoft Windows NT Server versions 3.5, 3.51, 4.00 
-------------------------------------------------------------------------------

SYMPTOMS
========

Attempting to append a backup onto the end of a tape containing an existing
backup fails with this message in BACKUP.LOG:

  The tape device reported an error on a request to write data to tape.

  Error reported:
  Bad data.

Event Error 7 may also be logged in the System Log as shown in the Event Viewer.

CAUSE
=====

The firmware version of the Sony SDT 5000 tape drive tested for the Hardware
Compatibility List (HCL) was v3.02. That version is compatible with Windows NT.
The current firmware version, v3.26, is not.

Firmware revision v3.30 fixes this problem under Windows NT.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT versions 3.5, and
3.51. We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

The SDT 5000 DAT drive is manufactured by Sony, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: prodnt
======================================================================
Keywords          : kbhw kbHardware 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : 3.5 3.51 4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.