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Q137505: IBM 16/4 Auto Token Ring Adapter Driver Causes Event ID 7000

Article: Q137505
Product(s): Microsoft Windows NT
Version(s): 3.51
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 3.51 
- Microsoft Windows NT Server version 3.51 
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SYMPTOMS
========

After you install the IBM 16/4 Auto Token Ring ISA network interface card (NIC)
driver in Windows NT 3.51, the following system event message appears in Event
Viewer:

  Event ID: 7000
  Source: Service control manager
  Type: Error
  Description: The IBM Auto 16/4 Token-Ring ISA Adapter service failed to start
  due to the following error: A Device attached to the system is not
  functioning.

After the Event ID 7000 appears the following event error is entered into the
system log of the event viewer:

  Event ID: 5003
  Source: IBMTOK4
  Type: Error
  Description: IBMTOK41: could not find an adapter.

CAUSE
=====

The OEMSETUP.INF file for the NIC driver (IBMTOK4.SYS) is not adding a required
value in the Windows NT registry properly. The OEMSETUP.INF and IBMTOK4.SYS
files are located on the following directory on the Windows NT 3.5 CD-ROM disc:

  \DRVLIB\NETCARD\X86\IBMTOK4

RESOLUTION
==========

WARNING: Using Registry Editor incorrectly can cause serious, system-wide
problems that may require you to reinstall Windows NT to correct them. Microsoft
cannot guarantee that any problems resulting from the use of Registry Editor can
be solved. Use this tool at your own risk.

1. Run Registry Editor (REGEDT32.EXE).

2. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

  \SYSTEM\CurrentControlSet\Services\IbmTok41\Parameters

3. Select the Parameters key.

4. From the Edit menu, select Add Value.

5. Add the following:

  Value Name: BusNumber
  Data Type: REG_DWORD
  Data: 0

6. Choose OK and quit Registry Editor.

7. Shutdown and restart Windows NT.

Additional query words: prodnt cd


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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search
Version           : 3.51

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