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Q137309: Stop Msg: 0x0000003F NO_MORE_SYSTEM_PTEs SNA & TCP/IP Sockets

Article: Q137309
Product(s): Microsoft SNA Server
Version(s): WINDOWS:2.1,2.11
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft SNA Server, versions 2.1, 2.11 
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SYMPTOMS
========

This Windows NT STOP Message appears when SNA Server 2.1 or 2.11 supports users
over native TCP/IP sockets.

  STOP: 0x0000003f
  NO_MORE_SYSTEM_PTEs

CAUSE
=====

When an SNA client computer has a TCP/IP socket connection to an SNA Server, the
server periodically sends a KeepAlive message to the client to speed up the
detection of a lost client LAN session. SNA Server TCP/IP KeepAlive messages do
not complete because the client's TCP receive window size dropped to zero. The
SNA Server keeps on queuing new KeepAlive messages (even though earlier keep
alive messages haven't completed) until the SNA Server runs out of system PTEs.

RESOLUTION
==========

WARNING: Using the Registry Editor incorrectly can cause serious, system- wide
problems that may require you to reinstall Windows NT to correct them. Microsoft
cannot guarantee that any problems resulting from the use of the Registry Editor
can be solved. Use this tool at your own risk.

Microsoft has modified the files, SNADMOD.DLL and SNAIP.DLL, so that SNA Server
does not queue a new KeepAlive until the previous one has completed.


Thus, the connection is aborted after a configurable timeout. The timeout is
specified in the following registry parameter:

  HKEY_LOCAL_MACHINE
    \System
      \CurrentControlSet
        \Services
          \Snabase
            \Parameters
              \SnaTcp
                KeepAliveLimit: REG_DWORD: 0 - 0xFFFFFFFF

The KeepAliveLimit specifies how many WatchDogTimeouts SNA Server waits before
aborting the connection. The default watchdogtimeout value is 60 seconds, though
this is also configurable under:

  Hkey_local_machine
    \System
      \CurrentControlSet
        \Services
          \SnaBase
            \Parameters
              \watchdogtimeout REG_DWORD: <value>

If a second keepalive is sent to a client box, SNA Server now logs Event 700 to
indicate this (logged only when detailed problem analysis logging is enabled).
If the limit is exhausted, then SNA Server logs a 701 event at a high severity
to indicate this. The client's IP address is logged in these new events.

The registry value, HardClse, controls how the connection is aborted. If the
value is "yes", the connection is reset immediately and no effort is made to
close the connection gracefully. The default value is "no". HardClse is found in
the following subtree:

  Hkey_local_machine
    \System\CurrentControlSet
      \Services
        \SnaBase
          \Parameters
            \TcpIp
              \HardClse

REG_SZ: ("no" -or- "yes")

STATUS
======

Microsoft has confirmed this to be a problem in SNA Server for Windows NT. This
problem was corrected in the latest SNA Server for Windows NT, 2.11 U.S. Service
Pack. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: prodsna no_more_system_ptes sna server

======================================================================
Keywords          : kbnetwork 
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ211 kbSNAServ210
Version           : WINDOWS:2.1,2.11

=============================================================================

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