Q136894: First Contact Form for AppleTalk Mail Client & Server
Article: Q136894
Product(s): Microsoft Mail For PC Networks
Version(s): 3.1,3.1a,3.1c,3.1d
Operating System(s):
Keyword(s):
Last Modified: 14-FEB-2002
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The information in this article applies to:
- Microsoft Mail for AppleTalk Networks, versions 3.1, 3.1a, 3.1c, 3.1d
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SUMMARY
=======
Please use the checklist in this article to collect information about your
system before calling Microsoft Product Support Services. You will be able to
work more effectively with a Microsoft Support Professional if all the
information needed to trace and solve your problem is available. Include any
troubleshooting steps you have taken in an effort to resolve the problem. Please
be as complete and specific as possible when you fill out this form.
There are three articles of this type. Each is different, so find the one suited
to your case by searching these keywords (without the spaces):
s r v f c c
p o 2 p o f c c
a t f c c
MORE INFORMATION
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MICROSOFT MAIL FOR APPLETALK NETWORKS PROBLEM REPORT FORM
SERVER Server version: 2.x 3.0 3.0a 3.0b 3.1
3.1a 3.1c 3.1d 3.1d+
Server name: ___________________________________
Site name: ___________________________________
Macintosh model: ___________________________________
RAM installed: ___________________________________
Macintosh OS version: System 6.0x System 7.x
Memory allotted to mail server: ___________________________________
Size of Microsoft Mail data file: ___________________________________
Server running as extension
or application: ___________________________________
Number of users on this server: ___________________________________
Number of addresses in ALL list
(if applicable): ___________________________________
Gateways installed: ___________________________________
CLIENT Client version: 2.x 3.0 3.0a 3.0b 3.1
3.1a 3.1c 3.1d 3.1d+
Macintosh model: ___________________________________
RAM installed: ___________________________________
Macintosh OS version: System 6.0x System 7.x
Network topology: LocalTalk EtherTalk TokenTalk
Has this ever worked? YES NO
What has changed, if known?
What has changed, if known?
List All Error Messages Reported
--------------------------------
Detailed Description of the Problem
-----------------------------------
List the Troubleshooting Steps Already Taken
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Additional query words: 3.1x (first contact) atfcc fcc mac
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Keywords :
Technology : kbMailSearch kbZNotKeyword3 kbMailATN310 kbMailATN310a kbMailATN310c kbMailATN310d
Version : :3.1,3.1a,3.1c,3.1d
Issue type : kbinfo
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