Q136893: First Contact Form for MS Mail PO2PO
Article: Q136893
Product(s): Microsoft Mail For PC Networks
Version(s): 3.x
Operating System(s):
Keyword(s):
Last Modified: 14-FEB-2002
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The information in this article applies to:
- Microsoft Mail for PC Networks, version 3.x
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SUMMARY
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Please use the checklist in this article to collect information about your
system before calling Microsoft Product Support Services. You will be able to
work more effectively with a Microsoft Support Professional if all the
information needed to trace and solve your problem is available. Include any
troubleshooting steps you have taken in an effort to resolve the problem. Please
be as complete and specific as possible when you fill out this form.
There are three articles of this type. Each is different, so find the one suited
to your case by searching these keywords (without the spaces):
s r v f c c
p o 2 p o f c c
a t f c c
MORE INFORMATION
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PO2PO PROBLEM REPORT FORM
Customer name: _____________________________________________
Customer number: _____________________________________________
Off site contact number: _____________________________________________
NOS and version: _____________________________________________
Mail PO and version: _____________________________________________
Summary of Problem
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External version: _____________________________________________
INI File and/or Command-line Options
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Dispatch version: _____________________________________________
INI File and/or Command-line Options
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MTA type(Windows NT, OS/2, MS-DOS): __________________________________
NT MMTA as service (Yes/No): __________________________________
MTA version: __________________________________
Protocols on MTA PC: __________________________________
Protocols on PO Server: __________________________________
PO'S connected via: ASYNC Direct Dynamic,X.25
Async modem type/script: __________________________________
Async w/Digiboard: YES NO
Digiboard Type: Intelligent NonIntelligent
Works without Digiboard: YES NO
Has this ever worked? YES NO
What has changed, if known?
List Versions of Relevant . Exe Files (Import, Rebuild, Etc.)
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List All Error Numbers, Codes, and Messages Reported
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List Troubleshooting Steps Already Taken
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NOTE: Attach any available logs.
List Other Processes Running Within the Server PO (virus scan,
backup utilities, etc.)
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Comments
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Additional query words: 3.x (first contact) po2pofcc fcc (stand-alone not with PO2POFCC)
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Keywords :
Technology : kbMailSearch kbZNotKeyword3 kbMailPCN3xSearch
Version : :3.x
Issue type : kbinfo
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