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Q136892: First Contact Form for MS Mail Server and Mail Client

Article: Q136892
Product(s): Microsoft Mail For PC Networks
Version(s): 3.0,3.2,3.5
Operating System(s): 
Keyword(s): 
Last Modified: 14-FEB-2002

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The information in this article applies to:

- Microsoft Mail for PC Networks, versions 3.0, 3.2, 3.5 
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SUMMARY
=======

Please use the checklist in this article to collect information about your
system before calling Microsoft Product Support Services. You will be able to
work more effectively with a Microsoft Support Professional if all the
information needed to trace and solve your problem is available. Include any
troubleshooting steps you have taken in an effort to resolve the problem. Please
be as complete and specific as possible when you fill out this form.

There are three articles of this type. Each is different, so find the one suited
to your case by searching these keywords (without the spaces):

   s r v f c c
   p o 2 p o f c c
   a t f c c

MORE INFORMATION
================


                  MS MAIL SERVER PROBLEM REPORT FORM

           NOS version: _____________________________________________

       Server version: ______________________________________________

          Protocol(s): ______________________________________________

        Admin version: ______________________________________________

 Remote client issues: ______________________________________________

          Modem types: ______________________________________________

       Script(s) used: ______________________________________________

               Client:   MS-DOS    Windows

Has this ever worked?   YES   NO

What has changed, if known?

List All Error Messages Reported
--------------------------------

Detailed Description of the Problem
-----------------------------------

List Any Troubleshooting Steps Already Taken
--------------------------------------------

NOTE: Attach any available logs.

Additional query words: 3.00 3.20 3.50 (first contact) srvfcc fcc

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300 kbMailPCN350
Version           : :3.0,3.2,3.5
Issue type        : kbinfo

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