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Q136822: Cannot Open E-mail Attachment Using MSN or Attachment Is Missing

Article: Q136822
Product(s): The Microsoft Network
Version(s): WINDOWS:1.2,1.3,2.0,2.5,2.6
Operating System(s): 
Keyword(s): kbmsn
Last Modified: 14-AUG-1999

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The information in this article applies to:

- The Microsoft Network versions 1.2, 1.3, 2.0, 2.5, 2.6 
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SYMPTOMS
========

When you receive e-mail with text indicating the e-mail includes an attachment,
the attachment may be missing, or you may be unable to open the attachment.

CAUSE
=====

This behavior may occur for either of the following reasons:

- The attachment was damaged before the e-mail was received at MSN, The
  Microsoft Network.

- You are using the MSN MAPI servers, which do not support the method used to
  encode the attachment. The MSN MAPI servers support only the UUENCODE method.

RESOLUTION
==========

To resolve this issue, use the appropriate method:

MSN 2.0 or Earlier Installed
----------------------------

Inform people who send you e-mail with attachments that the attachments must be
correctly encoded using the UUENCODE format.

MSN 2.5 or Later Installed
--------------------------

Use any of the following methods:

- Migrate your MSN e-mail account to the new MSN POP3 e-mail servers, or have
  the sender send the message in the UUENCODE format.

- Change the "read font" to Universal Alphabet.

- Ask the sender to save the attachment as an HTML file before attaching it.

MORE INFORMATION
================

For related information, please click the article number below to view the
article in the Microsoft Knowledge Base:

  Q176276 Frequently Asked Questions About Mail Migration on MSN

Additional query words: 1.30 2.00 2.50 2.60

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Keywords          : kbmsn 
Technology        : kbMSNSearch kbMSN200 kbMSN130 kbMSN260 kbMSN250 kbMSN120
Version           : WINDOWS:1.2,1.3,2.0,2.5,2.6
Issue type        : kbprb

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