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Q136651: Shutdown Hangs After "Please Wait While…" Screen

Article: Q136651
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): win95
Last Modified: 17-DEC-2000

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The information in this article applies to:


- Microsoft Windows 95 
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SYMPTOMS
========

After you click the Shut Down The Computer option in the Shut Down Windows
dialog box and then click OK, your computer may stop responding (hang) or
display a black screen after you see the "Please wait while your computer shuts
down" screen.

CAUSE
=====

This problem can be caused by an incompatibility between the Windows 95 Advanced
Power Management (APM) system and the APM-capable BIOS in your computer. If the
BIOS in your computer instructs the system to suspend, rather than shut down,
Windows 95 cannot shut down correctly.

RESOLUTION
==========

As a temporary workaround, disable APM support. To do so, double-click the Power
icon in Control Panel, and set the Power Management setting to Off.


To resolve the problem, contact your computer manufacturer to inquire about a
BIOS upgrade that resolves the problem.

MORE INFORMATION
================

For additional information about how to resolve issues with shutting down
Windows 95, please see the following article in the Microsoft Knowledge Base:

Q145926 How to Troubleshoot Windows 95 Shutdown Problems


Additional query words: fail fails exit

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Keywords          : win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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