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Q136334: Access Violation in LSASS.EXE During User Password Change

Article: Q136334
Product(s): Microsoft Windows NT
Version(s): 3.51
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 05-FEB-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 3.51 
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SYMPTOMS
========

When your domain password expires and you are prompted to change your password,
an access violation in LSASS.EXE occurs on your domain controller. As a result,
you cannot change your password and log on until the domain controller is back
online again.

This problem occurs intermittently.

CAUSE
=====

This failure occurs because of a problem during the calculation of the session
id used for the password change operation.

RESOLUTION
==========

To correct this problem, install the latest U.S. Service Pack for Windows NT
version 3.51 or upgrade to Windows NT 4.0.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This
problem has been corrected in the latest U.S. Service Pack for Windows NT
version 3.51. For information on obtaining the Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K



Additional query words: prodnt

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Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNT351search kbWinNTSsearch kbWinNTS351 kbWinNTS351search
Version           : :3.51

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