Q135964: General Protection Fault Error Message Running ScanDisk

Article: Q135964
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): kberrmsg kbtool win95
Last Modified: 18-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
- Microsoft Plus! for Windows 95 
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SYMPTOMS
========

When you run ScanDisk, you may receive the following error message:

  SCANDSKW
  This program has performed an illegal operation and will be shut down.

If you click Details, you see the following information:

  SCANDSKW caused a general protection fault in module KRNL386.EXE at...

CAUSE
=====

This error can occur if the Dskmaint.dll file in the Windows\System folder is
damaged.

RESOLUTION
==========

To resolve this problem, extract a new copy of the Dskmaint.dll file from the
Plus_2.cab file. To do so, follow these steps:

1. Restart your computer in MS-DOS mode.

2. Change to the Windows\System directory.

3. Type the following line at the MS-DOS command prompt

  " extract <drive>:\plus_2.cab dskmaint.dll " (without the quotation
  marks)

  where <drive> is the drive letter of the CD-ROM drive containing the
  Microsoft Plus! CD-ROM, or of the floppy disk drive containing disk 2 of the
  original Microsoft Plus! disks.

4. Restart your computer normally.

MORE INFORMATION
================

If you do not have Microsoft Plus! installed, extract the Dskmaint.dll file from
the Precopy2.cab file on your original Windows 95 disks or CD-ROM.

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Keywords          : kberrmsg kbtool win95 
Technology        : kbWin95search kbGamesSearch kbPlusSearch kbZNotKeyword3 kbPlus95
Version           : 95

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