KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q135921: Windows NT 3.51 Hangs On Dell 4XXDL, DM, or DMT Computer

Article: Q135921
Product(s): Microsoft Windows NT
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 3.51 
- Microsoft Windows NT Server version 3.51 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you upgrade from Windows NT 3.5 to Windows NT 3.51 on a Dell 4XXDL, DM, or
DMT computer (with the Dell Neon system board), one or more of the following
symptoms occur:

- Your computer stops responding (hangs).

- Program Manager appears without program groups.

- The screen displays black, horizontal stripes.

CAUSE
=====

Your computer has a Cirrus 542x video adapter possibly causing a system cache
conflict.

RESOLUTION
==========

To work around this problem, install the Windows NT VGA Compatible Display
Adapter driver.

To correct this problem, contact Dell Computers Technical Support at (800)
624-9896.


The third-party products discussed here are manufactured by Dell Computer
Corporation, a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.

Additional query words: prodnt video card

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.