Q135917: Cannot Connect to Novell Drive - Account is Locked Out

Article: Q135917
Product(s): Microsoft Windows NT
Version(s): 3.5 3.51 4.0
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 
- Microsoft Windows NT Server versions 3.5, 3.51, 4.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

Your NetWare account is locked out when you try to establish a connection to a
Novell server from File Manager using Client Services for NetWare (CSNW) or
Gateway Services for Netware (GSNW).

CAUSE
=====

This problem occurs when the NetWare and Windows NT user accounts have the same
username, but different passwords, and the NetWare account is restricted to
"Lock out after three (or up to six) bad logons."

When you log on, Windows NT tries to establish a connection to the default
preferred server using the Windows NT credentials (Windows NT username and
Windows NT password). When this fails, you are prompted to select a preferred
NetWare server and enter a password. If you enter the correct NetWare password,
the connection is established and you can connect to shares through File Manager
with no problems.

If you choose not to logon to the Novell server by choosing Cancel or by
selecting None for the preferred server, Windows NT still tries to connect to
the Novell server several times using the Windows NT credentials. Each attempt
by Windows NT to establish a connection is counted as a failed logon attempt. If
you later attempt to connect to the NetWare drive from File Manager, the attempt
fails as the account is locked out.

WORKAROUND
==========

To work around this problem, make sure the Windows NT and NetWare account
passwords match.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT Workstation and
Server versions 3.5, 3.51, and 4.0. We are researching this problem and will
post new information here in the Microsoft Knowledge Base as it becomes
available.

Additional query words: prodnt user name

======================================================================
Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : 3.5 3.51 4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.