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Q135303: PC Win: Err Msg: General Mail Failure. Close Excel, Restart…

Article: Q135303
Product(s): Microsoft Mail For PC Networks
Version(s): 3.2,4.0
Operating System(s): 
Keyword(s): 
Last Modified: 05-OCT-2001

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The information in this article applies to:

- Microsoft Mail for Windows, version 3.2 
- Microsoft Exchange Windows 3.x client, version 4.0 
- Microsoft Exchange Windows NT client, version 4.0 
- Microsoft Exchange Windows 95/98 client, version 4.0 
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SYMPTOMS
========

When you try to send a mail message with a Microsoft Excel for Windows routing
slip attached, you will get the following error:

  General mail failure. Close Excel, restart the mail system and try again.

CAUSE
=====

You are addressing the message from the Personal Address Book (PAB) with the
routing slip attached.

RESOLUTION
==========

Address the message with a Microsoft Excel routing slip from the Postoffice
Address List (POL) or the Global Address List (GAL).

You can also upgrade to Microsoft Excel version 5.0c; it has been known to
resolve this issue when you are using a single postoffices using the GAL.


MORE INFORMATION
================

This problem may also occur with Microsoft Word version 6.0 for Windows. To
resolve this issue, upgrade to Microsoft Word version 6.0a or later.


Additional query words: 3.20

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbMailSearch kbZNotKeyword3 kbMail320 kbExchange400NT kbExchange400Win95
Version           : :3.2,4.0

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