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Q134894: LaserWave Futura 16 Sound Card Detected Incorrectly

Article: Q134894
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you install Windows 95, the LaserWave Futura 16 sound card in your computer
may be incorrectly detected as a Media Vision Pro Audio Deluxe sound card. If
you click the Media Vision sound card in Device Manager, and then click
Properties, the following message is displayed in the Device Status box:

  This device is not present, not working properly, or does
  not have all the drivers installed. See your hardware
  documentation (Code 10.)

RESOLUTION
==========

To work around this problem, remove the Media Vision Pro Audio Deluxe drivers in
Device Manager, and then install the Windows 3.1 drivers for the LaserWave
Futura 16 sound card. For information about installing the Windows 3.1 drivers
for the LaserWave sound card, contact the hardware manufacturer.

To remove the Media Vision drivers in Device Manager, follow these steps:

1. Use the right mouse button to click My Computer, and then click Properties on
  the menu that appears.

2. Click the Device Manager tab.

3. Double-click the Sound, Video, And Game Controllers branch.

4. Click the Media Vision Pro Audio Deluxe sound card, and then click Remove.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words:

======================================================================
Keywords          : win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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