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Q134363: Windows 95 Support Assistant Available

Article: Q134363
Product(s): Microsoft Windows 95.x Retail Product
Version(s): Win2000:95
Operating System(s): 
Keyword(s): kbfile win95 kbgraphxlinkcritical
Last Modified: 21-DEC-2001

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The information in this article applies to:

- Microsoft Windows 95 
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SUMMARY
=======

The Windows 95 Support Assistant
--------------------------------

The Windows 95 Support Assistant is a no-cost online Help file developed by
Microsoft Technical Support (MTS) and Microsoft User Education. Please feel free
to copy this Help file and distribute it to others (subject to the conditions
listed in the box above). The Windows 95 Support Assistant Help file
(Assist.hlp) runs in Windows 3.1, Windows for Workgroups, and Windows 95 and
contains the following items:

- Answers to the most frequently asked support questions about Windows 95

- Sections of the "Microsoft Windows 95 Resource Kit" describing how to use
  Windows 95 with Novell(R) NetWare(R) and other networks

- Over 100 Microsoft Knowledge Base articles written by PSS engineers
  discussing procedures, tips and tricks, and specific product issues ranging
  from Setup to networking

- Walk-through troubleshooting procedures dealing with Setup, networking, and
  hardware issues

- A glossary of commonly used Windows 95 terms

- A reference guide to available products and services to help you understand
  and take advantage of the special features in Windows 95

Be sure to take a look at the Setup and networking issues today before you
install Windows 95 to make your migration to Windows 95 smooth and easy.

Downloading the Windows 95 Support Assistant
--------------------------------------------

The following file is available for download from the Microsoft Download Center:

  Download Assist.exe now

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

If you have a modem connected to your computer, you can download the current
version of the Support Assistant as a compressed, self-extracting file called
Assist.exe. This file is about 1 MB in size and will take 10-15 minutes to
download with a 14.4 KBS modem.

To install the Support Assistant after you download the Assist.exe file to your
hard disk, follow these steps:

1. For Windows 3.1 and Windows for Workgroups:

  Double-click the Assist.exe file in File Manager to extract the files it
  contains.

  For Windows 95:

  Double-click the Assist.exe file in Windows Explorer or My Computer to extract
  the files it contains.

2. Double-click the Setup.exe file that was extracted in step 1.

3. Follow the instructions in the Support Assistant Setup program.

Note that the Support Assistant is also available as part of Microsoft Windows 95
Service Pack 1. For additional information, please see the following article in
the Microsoft Knowledge Base:

  Q142794 Availability of Microsoft Windows 95 Service Pack 1

Additional query words: w95use

======================================================================
Keywords          : kbfile win95 kbgraphxlinkcritical 
Technology        : kbWin95search kbZNotKeyword3
Version           : Win2000:95
Issue type        : kbinfo

=============================================================================

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