KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q133218: LAN WorkPlace Replaces Shell.dll File

Article: Q133218
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): 3rdpartynet win95 kb3rdPartyNetClient
Last Modified: 28-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you install Novell LAN WorkPlace and restart your computer, Windows 95
notifies you that the Commdlg.dll, Shell.dll, Toolhelp.dll, and Winhelp.exe file
have been replaced and prompts you to replace them. If you click Restore and
then log on to the network, you receive a blue error screen and no programs
appear in the Close Programs dialog box.

CAUSE
=====

LAN WorkPlace replaces the Shell.dll file without checking its version. Windows
95 requires the correct version of the Shell.dll file and cannot function
without it. You can press CTRL+ALT+DEL to open the Close Programs dialog box and
shut down Windows 95, but you can do nothing else. Before you extract the files
mentioned below rename the existing copies in your Windows directory. This will
prevent the files from being overwritten when you extract copies from the CD or
floppies.

RESOLUTION
==========

Follow these steps to restore Windows 95 to functionality:

1. Restart your computer. When you see the "Starting Windows 95" message, press
  the F8 key, then choose Safe Mode Command Prompt Only from the Startup menu.

2. Change to the drive containing your Windows 95 CD-ROM or original disks and
  type the following commands. If you are using Windows 95 disks, make sure to
  insert the appropriate disk in the floppy disk drive for each command

  extract precopy1.cab /l <path>\system commdlg.dll
  extract precopy1.cab /l <path>\system shell.dll
  extract win95_03.cab /l <path>\system toolhelp.dll
  extract win95_05.cab /l <path> winhelp.exe

  where <path> is the full path for the Windows folder.

If you receive the error message, "shell32.dll could not be loaded" you will also
need to extract shell32.dll from win95_10.cab

MORE INFORMATION
================

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

======================================================================
Keywords          : 3rdpartynet win95 kb3rdPartyNetClient 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.