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Q132741: Sun Exabyte 8500 Tape Device Requires Firmware Upgrade

Article: Q132741
Product(s): Microsoft Windows NT
Version(s): 3.5,3.51
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 04-FEB-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51 
- Microsoft Windows NT Server versions 3.5, 3.51 
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SYMPTOMS
========

After you backup data on a Sun Exabyte Model 8500 tape device and attempt to
catalog tape information using Windows NT Backup (NTBACKUP.EXE), the following
error message appears:

  Tape drive error detected

If more than one volume set is backed up on a tape, only the first volume set is
visible during the catalog process.

RESOLUTION
==========

To correct this problem, obtain the following from Exabyte Technical Support at
(800) 445-7736 and upgrade the firmware:

- Code Load Tape software (part number 310059-000)

- Firmware Upgrade - 85C06X0

Additional query words: 3.5 prodnt micro systems

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Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : :3.5,3.51

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