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Q132666: Logitech MouseWare 6.5 and Norton Desktop

Article: Q132666
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): kbhw win95 kbHardware
Last Modified: 24-JUL-2001

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

After you install MouseWare 6.5 on a computer running Norton Desktop in Windows
95, when you start the computer the following error message is displayed on a
blue screen:

  Invalid VXD dynamic link call from SYMEvent (01) + 0000121F to device VMD,
  Service 7. Your Windows configuration is invalid. Run Windows Setup program
  again to correct this problem.

CAUSE
=====

This problem occurs because Norton Desktop for Windows is not compatible with
MouseWare 6.5 when you are running Windows 95.

RESOLUTION
==========

To resolve this problem, change to one of the Logitech mouse driver types listed
in the Mouse tool in Control Panel. If you install any MouseWare version written
for Windows 3.1, you need to change to one of the Windows 95 Logitech mouse
types to reinstall the Windows 95 Logitech driver.

MORE INFORMATION
================

According to Logitech, MouseWare 6.5 and earlier is not designed to work with
Windows 95. You may want to contact Logitech to obtain an upgraded version of
MouseWare designed to work with Windows 95.

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

======================================================================
Keywords          : kbhw win95 kbHardware 
Technology        : kbWin95search kbWin95
Version           : 95

=============================================================================

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