KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q132661: Some Multimedia Titles Do Not Work on HP Vectra Communication

Article: Q132661
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): win95
Last Modified: 17-DEC-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

You may not be able to play the audio tracks on mixed-mode compact discs on a
Hewlett-Packard (HP) Vectra Communication computer.

CAUSE
=====

HP Vectra Communication computers incorporate a DSP-based combination
sound/modem/fax/CD-ROM controller card that cannot play the audio tracks on a
mixed-mode compact disc.

Multimedia titles that include audio CD tracks in their sounds do not play
correctly on these computers. Some games (such as Sound It Out Land by Conexus)
do not progress beyond the opening screen. Other games may display error
messages similar to the following:

  MMSYSTEM 262 There is a problem with your media device. Make sure it is
  working properly or contact the device manufacturer.

RESOLUTION
==========

You may be able to work around this problem by using the computer's original
real-mode drivers. Note that doing so will result in slight degradation in
system performance. To use the real-mode drivers, follow these steps:

1. Click the Start button, point to Settings, click Control Panel, and then
  double-click the System icon.

2. On the Device Manager tab, double-click the SCSI controller branch, and then
  double-click "Adaptec AIC-6x60 ISA Single Chip Controller."

3. Click the Original Configuration (Current) check box to clear it.

4. Click OK.

5. Add the following lines to the Config.sys file:

  device=c:\hp_iobrd\adaptec\aspi2dos.sys
  device=c:\hp_iobrd\adaptec\aspicd.sys /d:aspicd0

6. Remove the semicolon from the beginning of the Mscdex entry and then save and
  close the Config.sys file.

7. Add the following line to the Autoexec.bat file:

  c:\windows\command\mscdex.exe /d:aspicd0

  NOTE: This line may require modification to work with your computer.

8. Restart your computer.

======================================================================
Keywords          : win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.