KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q132619: Windows 95 Hangs on Compaq Computer with SafeStart Enabled

Article: Q132619
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 17-DEC-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you install Windows 95 on a Compaq Deskpro XL computer with the SafeStart
feature enabled, the computer may stop responding (hang) after you restart the
computer when SafeStart scans the system files.

CAUSE
=====

Compaq's SafeStart feature is not compatible with Windows 95.

RESOLUTION
==========

Disable the SafeStart feature on the Compaq Deskpro XL computer and then re-
install Windows 95.

MORE INFORMATION
================

The SafeStart feature scans the system startup files and various other system
files. When you upgrade from Windows 3.x with the SafeStart feature enabled,
SafeStart generates a warning after you restart the computer that allows you to
accept the changes made during the upgrade. Once all the changes have been
accepted, SafeStart hangs while scanning the system files the next time you
restart the computer.


======================================================================
Keywords          :  
Technology        : kbWin95search kbZNotKeyword3

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.