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Q132246: Troubleshooting Windows For Workgroups and DHCP

Article: Q132246
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 29-OCT-1999

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The information in this article applies to:

- Microsoft Windows for Workgroups version 3.11 
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SUMMARY
=======

This article provides basic troubleshooting tips for configuring the Dynamic
Host Configuration Protocol (DHCP) with Microsoft Windows for Workgroups.

MORE INFORMATION
================

Troubleshooting Tips and Techniques
-----------------------------------

1. Clean boot your computer by removing terminate-and-stay-resident (TSR)
  programs, and third party utilities from your CONFIG.SYS and AUTOEXEC.BAT
  configuration files. Remove or minimize the use of memory managers. Add back
  functionality until you discover the utility or combination of utilities that
  is creating undesirable effects.

  See the SETUP.TXT file included with Windows for Workgroups.

2. Verify that the clients PROTOCOL.INI and SYSTEM.INI files reflect your
  configuration. For more information:

   - See section 9: Using Windows for Workgroups 3.11 with TCP/IP of the
     NETWORKS.WRI file in the Windows for Workgroups directory.

   - See the DHCP Automatic Configuration section in the README.TXT file
     included with Microsoft TCP/IP-32 for Windows for Workgroups.

   - See the Microsoft TCP/IP-32 Help file (MTCPIP32.HLP) included with
     Microsoft TCP/IP-32 for Windows for Workgroups. See the "Dynamic Host
     Configuration Protocol (DHCP)" section under Overview of Microsoft TCP/IP
     and the section titled "Configuration Settings in SYSTEM.INI and
     PROTOCOL.INI" under More Information On.

   - Check the Network Adapter Card Setup Help file (WFWCARD.HLP) included with
     the Windows for Workgroups Resource Kit. You can also query in the
     Microsoft Knowledge Base on the name of your network interface card (NIC).

3. Force the Windows for Workgroups client to recreate the hidden DHCP
  configuration file (DHCP.BIN):

  a. Use the ATTRIB command to remove the hidden and read-only file attributes.

  b. Delete the file.

  c. Quit and restart Windows for Workgroups to allow the file to be recreated.

  The client automatically creates the DHCP.BIN (a hidden binary file) in the
  installation directory.

4. Verify the IP is functioning correctly by using ARP, PING, NBTSTAT, NETSTAT,
  TRACERT, and NET VIEW on the client computer.

   - The on-line help available for each command by typing "/?" (without the
     quotation marks). For example:

  " NET VIEW /? " (without the quotation marks)

     For PING and TRACERT help, type the command without any parameters.

   - The Microsoft TCP/IP-32 Help file (MTCPIP32.HLP) included with Microsoft
     TCP/IP-32 for Windows for Workgroups includes specific instructions on
     using these tools. The help file also contains general troubleshooting
     tips in the "Troubleshooting with TCP/IP Diagnostics Utilities" topic in
     the Utilities and Services Reference section.

Troubleshooting Utilities
-------------------------

You can run IPCONFIG on the client computer to check the client's IP
configuration. For more information:

- Review the Microsoft TCP/IP-32 Help file (MTCPIP32.HLP) included with
  Microsoft TCP/IP-32 for Windows for Workgroups. The help file includes
  specific instructions on using IPCONFIG in the "Troubleshooting with TCP/IP
  Diagnostics Utilities" topic in the Utilities and Services Reference section.

- Query on the following words in the Microsoft Knowledge Base:

  " DHCP and WFW " (without the quotation marks)

You can run DHCPADMN on the Windows NT Server to check the DHCP Server
Configuration. Use the Scope Active Leases option to verify that leasing is
occurring. For more information see:

- The Microsoft Windows NT Server TCP/IP manual, Chapter 4, Installing and
  Configuring DHCP Servers.

- Knowledge Base article

  Q169289 titled "DHCP (Dynamic Host Configuration Protocol) Basics."

Troubleshooting Resources
-------------------------

- Check the Microsoft Windows NT Server Comprehensive Index for information on
  Clients.

- Review the Microsoft Windows for Workgroups NETWORKS.WRI and SETUP.TXT files.

- Review Microsoft TCP/IP-32 Help (MTCPIP32.HLP), included with Microsoft
  TCP/IP-32 for Windows for Workgroups.

- Review the Microsoft Windows for Workgroups README.TXT file.

- Review the Network Adapter Card Help (WFWCARD.HLP), included with the
  Microsoft Windows for Workgroups Resource Kit.

- Additional information may be available in the Microsoft Knowledge Base.
  Query on the following words:

  " DHCP and WFW and CLIENT and 3.11" (without the quotation marks)

Additional query words: 3.11 wfw wfwg

======================================================================
Keywords          : kbnetwork 
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

=============================================================================

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