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Q131748: Setup Hangs Accessing CD-ROM Drive with CD17F14A.SYS

Article: Q131748
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you are installing Windows 95 over an existing version of Windows or
Windows for Workgroups version 3.x on an AT&T Globalyst model 515 or 590
computer, the computer may stop responding (hang) when Setup accesses the CD-ROM
drive.


This problem is known to occur with the NEC CDR-260 CD-ROM drive with the Oak
CD17F14A.SYS CD-ROM driver version 1.7_F14A.

CAUSE
=====

The CD17F14A.SYS driver uses INT14h to access the CD-ROM drive, which also
causes a problem in Windows and Windows for Workgroups 3.x. This problem occurs
when you access the CD-ROM drive in File Manager in Windows or Windows for
Workgroups 3.x as well, and is not a problem with Windows 95 Setup.

RESOLUTION
==========

To work around the problem, restart your computer and install Windows 95 from an
MS-DOS command prompt. If Windows 3.x starts automatically when you start your
computer, quit Windows 3.x before you install Windows 95.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

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Keywords          :  
Technology        : kbWin95search kbZNotKeyword3

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