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Q131617: Tape Device Times Out on a Northwest Micro Pentium Computer

Article: Q131617
Product(s): Microsoft Windows NT
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 3.1 
- Microsoft Windows NT Workstation version 3.1 
- Microsoft Windows NT Advanced Server, version 3.1 
- Microsoft Windows NT Workstation versions 3.5, 3.51 
- Microsoft Windows NT Server versions 3.5, 3.51 
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SYMPTOMS
========

When you run the Windows NT Backup program (NTBACKUP.EXE) with a Sony 5200 DAT
tape device connected to an Adaptec 1540 SCSI controller on a Northwest Micro
Pentium computer, the following event appears in the Event Viewer:

  Event ID: 7026
  Source: Service Control Manager
  Type: Error
  Description: The following boot-start or system-start driver(s)
  failed to load: AHA154x

NOTE: The backup operation may work correctly, but the restore operation may fail
with the following error message:

  No catalogue found

CAUSE
=====

This problem occurs the tape device times out. The Northwest Micro Pentium
computer is not listed in the Windows NT Hardware Compatibility List (HCL).

RESOLUTION
==========

To correct this problem, you must modify the Registry.

WARNING: Using Registry Editor incorrectly can cause serious, system-wide
problems that may require you to reinstall Windows NT to correct them. Microsoft
cannot guarantee that any problems resulting from the use of Registry Editor can
be solved. Use this tool at your own risk.

1. Start the Registry Editor (REGEDT32.EXE) and locate the following Registry
  subkey:

     HKEY_CURRENT_USER\Software\Microsoft\NTBackup\Hardware

2. From the Edit menu, select Add Value.

3. Add the following:

     Value Name: Drive Settling Time
     Data Type:  REG_SZ
     String: 120
 
     NOTE: The default value is 60.

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: prodnt 3.10 hrdwr

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search

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