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Q131591: Multimedia Applications: Solid Line Appears on Laser Printout

Article: Q131591
Product(s): Microsoft Home Multimedia Titles
Version(s): MACINTOSH:1.0; :1995 edition
Operating System(s): 
Keyword(s): 
Last Modified: 08-NOV-2001

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The information in this article applies to:

- Microsoft Ancient Lands for the Macintosh, version 1.0 
- Microsoft Bookshelf for the Macintosh 1995 edition 
- Microsoft Bookshelf 1996-97 for Macintosh 
- Microsoft Dangerous Creatures for the Macintosh, version 1.0 
- Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh 
- Microsoft Encarta 96 Encyclopedia for Macintosh 
- Microsoft Encarta 97 Encyclopedia for Macintosh 
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SYMPTOMS
========

When you print to a laser printer from one of the applications listed at the top
of this article, solid black lines print on the right side of pages.

CAUSE
=====

This problem occurs if you are using an Apple LaserWriter printer driver version
earlier than 8.2.2.

RESOLUTION
==========

Install and use the Apple LaserWriter printer driver version 8.2.2. The driver
is included with the applications listed at the top of this article.

To install the Apple LaserWriter printer driver, do the following:

1. Double-click the CD-ROM for the application listed at the top of this
  article.

2. Open the Installer Files folder.

3. Copy the LaserWriter 8.2.2. folder to your hard disk drive.

4. Open your hard disk drive. Open the LaserWriter 8.2.2. folder.

5. Drag the following items to your Extensions folder:
   - LaserWriter 8
   - Printer Descriptions

6. From the Apple menu, choose Chooser.

7. In the upper-left corner of Chooser, select the LaserWriter 8 icon. In the
  upper-right corner of Chooser, select your printer.

8. Press Setup.

9. Close Chooser, and print your document from the application listed at the top
  of this article.

MORE INFORMATION
================

The following information comes from Section 8 of the Encarta 1995 ReadMe file.
For more information about printing issues, see your Encarta ReadMe file.

8. PRINTING FROM ENCARTA
------------------------

Encarta '95 does not offer an Advanced Printer Driver Options dialog. If you have
a printer that requires this dialog to change settings (e.g. to change color or
resolution settings), you must run another application such as SimpleText, and
use that application's Page Setup dialog to access the Advanced Printer Driver
Options dialog.

Encarta '95 does not always print properly with LaserWriter version 7.x drivers.
Problems you may see when printing with these driver versions include:

a. Media items print in black and white instead of grayscale despite proper
  printer settings.

b. Sections of text overlap other sections of text, and images within the
  article text have black bars printed on the right side.

To solve these problems, we have provided a LaserWriter version 8.2.2 driver on
the Encarta '95 CD. To install this driver on your system, you must open your
System Folder and open your Extensions folder. Open the Installer Files folder
on the Encarta '95 CD-ROM and open the LaserWriter 8.2.2 folder. Drag the
"LaserWriter 8" file into your Extensions folder. Then drag the "Printer
Descriptions" folder into your extensions folder. If this folder already exists
on your hard drive, drag the contents of the Printer Descriptions folder from
the CD into the Printer Descriptions folder on your hard drive. Once you have
copied these files, select Chooser from the Apple menu. Locate and select the
LaserWriter 8 item in the upper left box within the Chooser. You may need to
scroll down to find this item. Select your printer in the printer list box.
Select Setup.

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: mac 1995 multi media multimedia multi-media mmtitles 1996 1997 95 96 97

======================================================================
Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbZNotKeyword kbBookshelfSearch kbAncientLandsMac kbBookShelf1996Mac kbBookShelf1997Mac kbBookShelf1995Mac kbDangerousCreaturesMac kbEncartaEnCyc1995Mac kbEncartaEnCyc1996Mac kbEncartaEnCyc1997Mac
Version           : MACINTOSH:1.0; :1995 edition

=============================================================================

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