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Q131546: ALT+ENTER in MS-DOS Prompt Causes AnyKey Keyboard to Hang

Article: Q131546
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you press the ALT+ENTER key combination in an MS-DOS prompt session, your
computer may stop responding (hang). You must restart your computer to make the
keyboard work again.

CAUSE
=====

This problem can occur if you are using a Gateway AnyKey keyboard dated 6/18/91
(part number 2189014-00-711).

RESOLUTION
==========

To work around the problem, use any one of the following methods:

- Replace the AnyKey keyboard with a model not dated 6/18/91. For example,
  AnyKey keyboards dated 3/9/92 and later have been found to work correctly.

- Replace the AnyKey keyboard with a keyboard from a different manufacturer.

- Do not press ALT+ENTER to switch between a windowed and full-screen MS-DOS
  prompt session.

STATUS
======

This problem does not occur in Windows 3.1 or Windows for Workgroups 3.1x, and
Microsoft has confirmed that it is not caused by Windows 95.

Additional query words: gw2k 2000

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Keywords          :  
Technology        : kbWin95search kbZNotKeyword3

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